[autumnkat]

HI, the technician has been out again and he has said it is a computer problem and suggested a very risky uninstall and re-install of windows xp! No internet user I have ever used has suggested removing an operating system to solve the problem as this is very risky indeed.
Before this, I did usual diagnostic, checked wires etc, and removed any drivers that may have caused problems, and tried, without success to re-install NTL. Everything I did, suggested there was a connection problem and not a computer problem and I had back up from an internet friend who went through checks with me.
Is this really going to solve the problem?
We are trying it now, so wish us luck
Thanks again,
KAT X

---------- Post added at 12:46 ---------- Previous post was at 12:44 ----------

Reply to jellybaby: sorry couldn't get what you suggested to work, sorry forgot to add that remote control has been lost, so could not try this out, thanks though