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matty0001 · 27-06-2006, 13:02

I've just read through this thread and it seems to have gone a little off topic!

I have been a customer since the Nynex days, but lately the servive and performance of NTL is bad even for them. Choppy TV, very poor scripted tech support for broadband etc... My 2MB broadband has been on and off for months so I phoned the UK customer services. They said they were showing the broadband at 4MB (the auto upgrade). I told them I only ever get 2, and thats on a good day. He proceeded to transfer me to India, where the woman did a "line test" and confirmed I was only on 2 meg. She said she could not put me on the 4, even though my area should be. She then tried to sell me 10meg!!!!! What use is that if they cannot get even 2 right???

Talk about the straw that broke the camels back....... Straight on the phone to BT and Sky (which will be in place very quickly!). I'm just about to give NTL the final heave-ho on the phone in a min.

The only way NTL are ever going to get the message that their service sucks is for their customer to vote with their feet. If you are sick of performance and lack of technical help, just CANCEL EVERYTHING with them.

27-06-2006, 13:02	#38
matty0001 Inactive Join Date: Jun 2006 Posts: 12	Re: cancelation! best way to get out of ntl I've just read through this thread and it seems to have gone a little off topic! I have been a customer since the Nynex days, but lately the servive and performance of NTL is bad even for them. Choppy TV, very poor scripted tech support for broadband etc... My 2MB broadband has been on and off for months so I phoned the UK customer services. They said they were showing the broadband at 4MB (the auto upgrade). I told them I only ever get 2, and thats on a good day. He proceeded to transfer me to India, where the woman did a "line test" and confirmed I was only on 2 meg. She said she could not put me on the 4, even though my area should be. She then tried to sell me 10meg!!!!! What use is that if they cannot get even 2 right??? Talk about the straw that broke the camels back....... Straight on the phone to BT and Sky (which will be in place very quickly!). I'm just about to give NTL the final heave-ho on the phone in a min. The only way NTL are ever going to get the message that their service sucks is for their customer to vote with their feet. If you are sick of performance and lack of technical help, just CANCEL EVERYTHING with them.