Cable Forum - View Single Post - The Best of all Worlds..NTL ..Telewest..Sky..BT

MovedGoalPosts · 26-06-2006, 23:57

The obvious one for Customer Services is a UK based call centre. It seems that it is only the companies offshoring that see overseas centre as as good (bean counters ruling the roost).

Support is an 0800 (freephone) help line. Paying for a phone call sucks especially when you have to painfully go through the level one diagnostic steps (please reboot your STB / modem, disconnect your router etc when your already done all that before you even phoned).

26-06-2006, 23:57	#4
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: The Best of all Worlds..NTL ..Telewest..Sky..BT The obvious one for Customer Services is a UK based call centre. It seems that it is only the companies offshoring that see overseas centre as as good (bean counters ruling the roost). Support is an 0800 (freephone) help line. Paying for a phone call sucks especially when you have to painfully go through the level one diagnostic steps (please reboot your STB / modem, disconnect your router etc when your already done all that before you even phoned).