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Originally Posted by Sibbo
July 1st, what's happening then?
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I'd have said a telephone call to CS - inviting to them to consider your request for a free, perhaps temporary, upgrade to 10mb that would suffice to compensate you for the current lack of 4mb in $insert_your_area, despite billing and publicity and so on stating [and charging] to the contrary. The "up to" get out won't even work in this case since it's self-evident from your CM log that you are only "up to" the bandwidth in the config file.
Assuming 4mb still hasn't been done by that date of course.
Given the myriad folk who appear to have been given 10mb at or below the price of 4mb "just for asking / threatening to leave", it's at least as valid a reason. Not the least because a fair %age of them appear to believe that we are all on 4mb now by confusing billing with service level.
Ring early and often though, they appear arbitrary and capricious with respect to giving these discounts. Who you speak to and how many they've done in the last hour / day / week is probably significant.