Cable Forum - View Single Post - NTL Customer Services: Your personal experience

matty0001 · 25-06-2006, 22:53

hehe, i'm not alone then.

Apart from NTL's "outsourced" customer service, choppy TV my main gripe is their broadband.

Customer services claims a DNS outage. I've been experiencing problems for months now, a very long outage I think you will agree.

google.com is currently pinging at an average of 350ms. My current download speeds are less than half a meg (i'm on 2 meg).

I installed a satellite system at a company recently that has similar pings. The sustained download speed is 1 meg.

Well done NTL, you have the same latency and worse download speeds than a system that has a round trip of 60,000km from space. NTL are a total waste of time. Gonna ring SKY and BT on monday and get a decent service. Just wish I never phoned nynex all those years ago..............

25-06-2006, 22:53	#759
matty0001 Inactive Join Date: Jun 2006 Posts: 12	Re: NTL Customer Services: Your personal experience hehe, i'm not alone then. Apart from NTL's "outsourced" customer service, choppy TV my main gripe is their broadband. Customer services claims a DNS outage. I've been experiencing problems for months now, a very long outage I think you will agree. google.com is currently pinging at an average of 350ms. My current download speeds are less than half a meg (i'm on 2 meg). I installed a satellite system at a company recently that has similar pings. The sustained download speed is 1 meg. Well done NTL, you have the same latency and worse download speeds than a system that has a round trip of 60,000km from space. NTL are a total waste of time. Gonna ring SKY and BT on monday and get a decent service. Just wish I never phoned nynex all those years ago..............