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djmagnifique · 25-06-2006, 23:14

just a quick piont about your dd. if the payment is due to go out on the 21st of the month it has to be applied for 5 working days before this so your dd is already in process on 14th of june and its very difficult to alter it for this month. this is standard practice with banks and probably the reason why they would have charged you to alter it for this month, although they probably wouldnt have been able to change it any way.

I work in customer service in the energy industry and deal with dd alterations every day, just seems like the person you spoke to didnt want to tell you the real reason they couldnt change your dd.

25-06-2006, 23:14	#4
djmagnifique cf.geek Join Date: Jan 2006 Location: Thornaby Age: 50 Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband Posts: 827	Re: Billing Screw Up just a quick piont about your dd. if the payment is due to go out on the 21st of the month it has to be applied for 5 working days before this so your dd is already in process on 14th of june and its very difficult to alter it for this month. this is standard practice with banks and probably the reason why they would have charged you to alter it for this month, although they probably wouldnt have been able to change it any way. I work in customer service in the energy industry and deal with dd alterations every day, just seems like the person you spoke to didnt want to tell you the real reason they couldnt change your dd.