Ntl aren't too good at dealing with emails
If you want us to escalate this matter with our contacts at ntl who have a good track record of cutting through the red tape, please PM me:
account number and name, address, daytime phone number and email address.
---------- Post added at 20:34 ---------- Previous post was at 19:47 ----------
PM received and forwarded to our contacts. Do let us know how you get on.