[chandleo]

Just a quick follow up to this, when I heard nothing from ntl I sent them an e-mail, just calmly explaining the mistakes on my account and what needed to be done, and to ask that the direct debit be taken for the correct amount (about £30 less than what the bill stated!) and for somebody to contact me,

However the direct debit has come out for the full incorrect amount and still nobody has contacted me, all I want is for somebody to apologise and credit back the money i am owed to my account (for instance the calls I shouldn't have paid for and the television service I no longer have) and ensure that in the future my account is shown to have no mistakes and the talk unlimited plan to prevent this happening again in the future, i'm not asking for much!