[Heedyheed]

I called support yesterday when I completely lost broadband service. I'd already rebooted the modem and ended-up with the 'cable' light being permanently out. We'd lost TV services at the same time, so I assumed they were related in some way. Support said thay had no reports of widespread broadband problems (the TV was out over quite a big area just as the footie was about to start), so they thought the faults weren't connected. They booked a visit, but then it burst back into life at the same time as the TV came back.

It really hacks me off to have to pay their 10p/min inflated rate for a call to report a problem on THEIR network. You'd think they had no tools to monitor what's happening, wouldn't you? Why oh why don't they include a network status announcement at the start of their call-taking process (with a 'press 1 to skip this message' option). Aaaagggghhhhh. Bloody NTL! Who'd still use them if there was any competition?

Mike