[Mauldor]

I was on the 10mbit Service and was more then happy with the speeds etc but as I dont spend as much time sat in front of the PC (at work) and the fact I have 100Mbit Both ways at work means It was pointless payig the £34.99 a month.

I called yesterday and asked to downgrade to 4mbit (or whatever speed they have these days) - the £24.99 package. It was a bit annoying to have to call an 0845 number to do this and be waiting for ages to get though (been charged all the time I guess). Now my Speeds are a bit wierd, I did a bandwidth tested yesterday and today and the results come out as 10mbit download and 400K upload.

Now do I need to call Again to make sure I am on the 4mbit service and will only get billed £24.99? ? Did the woman on the phone really change my service level, were do I stand if they try and bill me £34.99 for example? When a Bill comes in and I do get charged say £34.99 - will it be there word vs mine, do they even log the calls people make?

If I have to, I will call again - I just get this feeling my account was not changed and I have to spend yet more money to call again..

Any thoughts?