Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Doofy · 24-06-2006, 10:59

Where do i start? Transfered my services to a new property took them forever to even acknowledge i had moved. The day came to transfer they gave me a new phone number which i didnt askk for they dropped my modem to a 1meg from 10 meg and completely ballsed it up. Rang CS and technical support had my modem upped back to 10 meg all sorted or so i thought. recievd a bill for being upgraded to 10 meg WTF? i also got billed in advance for having my services transfered, despite Transfer department telling me that i would not be billed in advance!!!!!! Hence the 3 figure bill from NTL who when i rang them couldnt give a toss and promptly told me to pay 2 months line rental, 2 months cable modem plus the upgrade fee from going from 1 meg to 10 meg which wasn't my fault. Absolutely ****** atrocious diabolical CS blatantly lying and i do mean blatantly lying courtesy of NTLs useless CS department. I am still receiving bills for the prevoius occupants despite me informing them they are no loger here (seperate thread) i have now been threatened with a collection agency calling at my house for bills that simply are not mine, this is causing me untold stress and time to try and sort so solicitors monday morning which i have to pay for........

24-06-2006, 10:59	#756
Doofy Inactive Join Date: Jan 2004 Posts: 411	Re: NTL Customer Services: Your personal experience Where do i start? Transfered my services to a new property took them forever to even acknowledge i had moved. The day came to transfer they gave me a new phone number which i didnt askk for they dropped my modem to a 1meg from 10 meg and completely ballsed it up. Rang CS and technical support had my modem upped back to 10 meg all sorted or so i thought. recievd a bill for being upgraded to 10 meg WTF? i also got billed in advance for having my services transfered, despite Transfer department telling me that i would not be billed in advance!!!!!! Hence the 3 figure bill from NTL who when i rang them couldnt give a toss and promptly told me to pay 2 months line rental, 2 months cable modem plus the upgrade fee from going from 1 meg to 10 meg which wasn't my fault. Absolutely ****** atrocious diabolical CS blatantly lying and i do mean blatantly lying courtesy of NTLs useless CS department. I am still receiving bills for the prevoius occupants despite me informing them they are no loger here (seperate thread) i have now been threatened with a collection agency calling at my house for bills that simply are not mine, this is causing me untold stress and time to try and sort so solicitors monday morning which i have to pay for........