Cable Forum - View Single Post - NTL Customer Services: Your personal experience

jc_150 · 23-06-2006, 23:10

Hi all in the forum
This is a personal log of events that happend on Friday 22nd June2006. Have been away and switched off the cable box. On returning on 21st June late at night I noticed when viewing TV pictures that all standard channels were there but not my subscribed channels. Phoned customer services at 8:05 Friday morning and got through to a "real voice" after going through all the option menus by 8:10 (l this was timed as I knew I was going to post here). Answered loads of security questions as I didnt have my account number to hand. No problem. Explained my problem and they sent down some signals to try and solve the problem. This took some 4 minutes or so. This did not work after a re boot of the system. Was told to keep the box on as they would then send "Long signals" that may take over 2 hours to activate. Was setting system to stay on whilst at work and no one at home, then the system burst into life and problem solved. The lady on the phone then told me that my broadband has now been activated to receive the 4 meg service and would i like to be included on a free trial for a 10 meg service which i of course jumped at. Alas I am getting only about 6 meg on a good day through a Terayon 210 external modem whiich they say will receive 10 meg, but I have my doubts. If I dont get a 10 meg service then ther is no point in upgrading when the trial period is up, but at leas I will know that I can get 4 meg easy enough. So is anyone getting 10 meg on this type of modem? but generally impresed with the customer service, even though it gets up my goat to have to pay for the phone call.
regards
John Calleja

23-06-2006, 23:10	#755
jc_150 Inactive Join Date: Apr 2005 Location: Harlow Essex Age: 78 Services: Cable TV, 20M cable Modem connection Posts: 26	Re: NTL Customer Services: Your personal experience Hi all in the forum This is a personal log of events that happend on Friday 22nd June2006. Have been away and switched off the cable box. On returning on 21st June late at night I noticed when viewing TV pictures that all standard channels were there but not my subscribed channels. Phoned customer services at 8:05 Friday morning and got through to a "real voice" after going through all the option menus by 8:10 (l this was timed as I knew I was going to post here). Answered loads of security questions as I didnt have my account number to hand. No problem. Explained my problem and they sent down some signals to try and solve the problem. This took some 4 minutes or so. This did not work after a re boot of the system. Was told to keep the box on as they would then send "Long signals" that may take over 2 hours to activate. Was setting system to stay on whilst at work and no one at home, then the system burst into life and problem solved. The lady on the phone then told me that my broadband has now been activated to receive the 4 meg service and would i like to be included on a free trial for a 10 meg service which i of course jumped at. Alas I am getting only about 6 meg on a good day through a Terayon 210 external modem whiich they say will receive 10 meg, but I have my doubts. If I dont get a 10 meg service then ther is no point in upgrading when the trial period is up, but at leas I will know that I can get 4 meg easy enough. So is anyone getting 10 meg on this type of modem? but generally impresed with the customer service, even though it gets up my goat to have to pay for the phone call. regards John Calleja