[flyboy2]

Pleased to say that all my NTHELL problems seem to have gone away as if by magic since Ken took over the complaint.He removed the overcharging from my account and also made a small goodwill gesture,but most importantly he promised that the same thing would not happen again.He was as good as his word and my latest NTL bill arrived showing for the first time the correct amount.He also said he was going to take up the complaint about their customer services with the relevant dept to find out why they are so thick.Complain direct to the executives office and save yourselves a lot of grief.I can confirm that this works better than all the other useless methods.........Keith