Cable Forum - View Single Post - What is error code 11

autumnkat · 23-06-2006, 13:33

HI, we were told by NTL to delete all NTL files from computer and re-install using disc (after a very difficult conversation with a chap with a very limited english accent). We did all that, then they annouced that that there is a very weak or no signal from her set top box, only enough for her to get channels, but not broadband, so looks like its problem their side!!
Will keep u posted, and thanks everyone for your help and suggestions,
KAT

---------- Post added at 14:33 ---------- Previous post was at 14:29 ----------

Reply to Marge: error code is during installation set up.
Reply to Chris H : Its an ethernet, through USB adaptor connection.
Reply to jellybaby: sorry couldn't get what you suggested to work?

23-06-2006, 13:33	#7
autumnkat Inactive Join Date: Jun 2006 Posts: 10	Re: What is error code 11 - no connection HI, we were told by NTL to delete all NTL files from computer and re-install using disc (after a very difficult conversation with a chap with a very limited english accent). We did all that, then they annouced that that there is a very weak or no signal from her set top box, only enough for her to get channels, but not broadband, so looks like its problem their side!! Will keep u posted, and thanks everyone for your help and suggestions, KAT ---------- Post added at 14:33 ---------- Previous post was at 14:29 ---------- Reply to Marge: error code is during installation set up. Reply to Chris H : Its an ethernet, through USB adaptor connection. Reply to jellybaby: sorry couldn't get what you suggested to work?