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DSkerratt · 23-06-2006, 13:21

NTL in theory at least cannot set up direct debits with out your permission. As they are doing this you should issue an explicit instruction to your bank that under no circumstances are NTL to be paid or are they to set up direct debits without you authorising it - possibly by visitting the bank in person or on the phone to you branch.

If you are not recieving bills from NTL for what ever reason you have not been informed of the amount PRIOR to the debit, as i read it, the gaurentee states that you will be informed, as the amount is changeable (due to the calls) they have not done what has been gaurenteed, so you can recieve instant refunds of these amounts - you did not know about them (this is NTLs problem).

It is possible to pay your bill via payment card / pay point ( i know i have put peoples bills through pay point at work) as far as i'm aware in most cases there is a pound charge for this.

Under no circumstances should you expect or have to guess the amount to be debited, NTL ARE FAILING TO MEET THEIR RESPONSIBILITIES. quote the DD Gaurentee to them, i'm fairly sure thats it's on their bills (but not sure) i don't actually have an account with them my mum does it all.

DSkerratt

EDIT: a personal recommendation, if your bank ever rings you, ring them back on a number you know to be theirs (not one they give you in that phone call).

23-06-2006, 13:21	#22
DSkerratt Inactive Join Date: Jun 2006 Posts: 2	Re: NTL Illegal Direct Debit NTL in theory at least cannot set up direct debits with out your permission. As they are doing this you should issue an explicit instruction to your bank that under no circumstances are NTL to be paid or are they to set up direct debits without you authorising it - possibly by visitting the bank in person or on the phone to you branch. If you are not recieving bills from NTL for what ever reason you have not been informed of the amount PRIOR to the debit, as i read it, the gaurentee states that you will be informed, as the amount is changeable (due to the calls) they have not done what has been gaurenteed, so you can recieve instant refunds of these amounts - you did not know about them (this is NTLs problem). It is possible to pay your bill via payment card / pay point ( i know i have put peoples bills through pay point at work) as far as i'm aware in most cases there is a pound charge for this. Under no circumstances should you expect or have to guess the amount to be debited, NTL ARE FAILING TO MEET THEIR RESPONSIBILITIES. quote the DD Gaurentee to them, i'm fairly sure thats it's on their bills (but not sure) i don't actually have an account with them my mum does it all. DSkerratt EDIT: a personal recommendation, if your bank ever rings you, ring them back on a number you know to be theirs (not one they give you in that phone call).