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Originally Posted by DSkerratt
Hi,
I'm sorry if this has already been mentioned, but all comapnies which use the Direct Debit system do so under the same gaurentee, all problems what ever they be to do with payments will be dealt with within 24 HOURS.
your bank is able to cancel all direct debit instructions with NTL, so that you CANNOT be debitted by them, they can also refund all payments. GO DIRECT TO YOUR BANK.
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The Direct Debit Gaurentee:
1. This gaurentee is offered by all banks and building societies that take part in the direct debit scheme. The efficency and security of the scheme is monitored by your own bank or Building Society
2. If the amounts to be paid or the payment dates change <company name> will notify you 10 working days in advance of your account being debited or as otherwise agreed.
3. if an error is made by <company name> or your bank or building society you are gaurenteed a full and immediate refund from your branch of the amount paid.
4. You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of the letter to us.
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This statement i have seen on ALL direct debits i have sent up in the past, with only the company name changing.
this was quoted directly from a copy i have of a recent one set up.
DSkerratt
EDIT: i appolagise for my bad spelling, and also note that many banks with internet banking facilities allow you to cancel direct debits online.
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I just want to know how NTL are resetting up the direct debits without my knowledge?
I set up one, NTL set up the other, then I cancell it, then it sets up again? Can you do this? or is it a mistake? I can understand it happening once but not twice.
I think I only owe NTL for the phone calls to date, but if a bill isn't forthcoming do i have to guess the amount I need in the bank to settle the bill?
£32.99p is the agreed DD amount for my package...Plus the calls.
It would be much simpler if I had a payment card or able to pay cash monthly when the bill arrives (preferably Itemised) then NTL could get there money on time and we would all be happy....and I could watch my startrek
once again I am sorry to moan on and on about this,thanx for all your help,and allowing me to vent my anger,and still let me post.