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MovedGoalPosts · 23-06-2006, 10:03

Make sure when you calll, you explain that this is a persistent fault that keeps returning. Ask faults to escalate the issue so there is a proper resolution to it. Strongly recommend to them that separating broadband into a modem is the only thing they haven't tried. And say you don't just want an engineer to check somethign in the street, they need to check in the property too that all signals are within tolerance.

23-06-2006, 10:03	#12
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: STB Fixing Make sure when you calll, you explain that this is a persistent fault that keeps returning. Ask faults to escalate the issue so there is a proper resolution to it. Strongly recommend to them that separating broadband into a modem is the only thing they haven't tried. And say you don't just want an engineer to check somethign in the street, they need to check in the property too that all signals are within tolerance.