Thanks Marge for that helpful hint. I have since looked more thorughly at my bank statements and the DD reference numbers do match the two Broadband Account numbers that the Credit Control who helped me to reconnect.
I have double checked and I have been paying double since Mar '03. A meagre £988.77 .
Per my bank statements the monthly refernce numbers are the same since Mar'03, but NTL say they only see 9 payments. I think it is unfair that I need to do all the work to prove that they have wrongly taken money frrom me. If they had to do any extra work on my behalf they'lll be charging me admin charges left right and centre!
I cannot believe that a company of their size doesn't have a means of calling up a ledger printout of receipts from a specific customer, but instead would require the customer to go to their bank and ask for one.
Is it just laziness on their side? I admit that I'm lazy too, but in this case I just don't have the time to go to the bank. Will probably have to do a letter instead.