[nffc]

Originally Posted by Mr Angry

I stand corrected. I must say though that in my experience I have never failed to reach an ntl employee by email using the aforementioned method.

Is it not somewhat ironic, to say the least, that a communications company don't have external mail (whatever that means) capabilities?

I don't work for ntl. I was just saying that lack of an external email address or unwillingness to give it out is not poor CS or as you said "showing contempt to the customer" - there is no guarantee that the person will give the quickest or best response anyway. So by your logic, all our agents have contempt for everyone who calls because we don't have direct extensions or external email? Codswallop.

The best way is to follow the recognised routes - if the contact centre is properly run then all the contacts should be logged on the record anyway so it shouldn't matter who you deal with.