Only really had 1 problem...
Wanted to downgrade the CM and take the Movie channels off , Got through to an Agent who put me on hold to do it ( I really HATE that , I never put my Customers on hold to so something unless I have to call a level2 or dial another number to speak to someone , I prefer to just have a bit of chit chat and let them know what is going on ) , After being on hold for a good 10 mins I hung up and tried again ...
Got through to another Agent , explained that I had called before and asked her NOT to put me on hold ... " ok " 1 min later HOLD !
Got fed up of being on hold and re-dialled a 3rd time and finally got through to a nice chap who sorted it out for me
I work in Tech Support