Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Chimaera · 05-11-2003, 22:46

Well.......
1. ntl LIED to me about caller id being available in my area (they said it was when I asked before signing up - and when my phone was installed it became apparent it was not)
2. They could not explain my phone bill to me (basically I was not being given the discount I had signed up for as a bb/phone customer) and it took a few calls for them to admit they were wrong and to refund the money
However..............
1. Whenever I have had a computer problem CS have sorted it for me immediately (even when it was me being a thick first time user and not really their job to help me)
2. When I requested the call minder service to be activated it took 20 minutes instead of the quoted 48 hours
3. When I had bb installed the engineers sorted out all the software and ensured it was up and running before they left - which they did not do for my friends (don't know if that is the norm or not!)
So all in all - I'd say they seem to be improving!

05-11-2003, 22:46	#17
Chimaera cf.mega poster Join Date: Jun 2003 Posts: 4,223	Re: NTL Customer Services: Your personal experience Well....... 1. ntl LIED to me about caller id being available in my area (they said it was when I asked before signing up - and when my phone was installed it became apparent it was not) 2. They could not explain my phone bill to me (basically I was not being given the discount I had signed up for as a bb/phone customer) and it took a few calls for them to admit they were wrong and to refund the money However.............. 1. Whenever I have had a computer problem CS have sorted it for me immediately (even when it was me being a thick first time user and not really their job to help me) 2. When I requested the call minder service to be activated it took 20 minutes instead of the quoted 48 hours 3. When I had bb installed the engineers sorted out all the software and ensured it was up and running before they left - which they did not do for my friends (don't know if that is the norm or not!) So all in all - I'd say they seem to be improving!