[Rodders]

Well, I had a moan at NTL about loss of connection on 06/06/06
sent them an E-Mail voicing my concerns about their unsatisfactory service

Mail sent......
Date Submitted: 7/6/2006 10:15:49 PM
Your NTL Broadband service is a joke. The outages are happening now on a regular basis this is just not on. The most recent one being Tues 6th June (Browsing issue) As I pay £17.99 a month subscription I have noticed that you don't reduce it by 60p for the day that was lost unable to use the Internet I will be contacting yourselves shortly with a view to cancelling my account and moving to another provider that is more reliable.
Unhappy customer
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1st reply.....

Hi R*****

Please accept my apologies for the problems you have been experiencing.

The problems that you were experiencing may have been caused by a DDoS attack that effected our DNS, these have since been resolved. The problems would have included inability to view Internet pages.

With regard to your comments about the reduction in charges for the service interruption, I have passed the matter to the Customer Services department for action.

Thank you for contacting ntl
Phil
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2nd reply
Hi R******

Thank you for using our online forum. Your comments have been recorded on our database.

I apologise for the inconvenience caused by the loss of service on the broadband and have given you 3 months' connection at £8.99 starting today. Please be advised that this offer does not run concurrent with your billing date - which is the 24th of every month - and as such will lapse on the 18th of September. Your next bill will reflect the changes taking effect from today and will be a mix of charges apportioned on a part month basis for your previous and new tariffs respectively.

Thank you for contacting ntl.
Mansoor