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poolking · 19-06-2006, 20:15

Okay now I'm posting with a slightly cooler head.

On friday I had an engineer come round, the engineer said that some other people have been experiencing the same problem on the road I live, the engineer said something about a faulty amp and a call would be put through to maintenance.

I was wondering how long it would normally take to fix a fault of this nature as I am still suffering from long disconnection periods, the longest so far has been 17 hours and I have left my modem off all day today in frustration at the current situation. I am currently typing this out on a dial-up connection, I am really starting to get to the end of my tether and I cannot stomach being on hold waiting for an answer for fear of blowing my top and end up not having the fault fixed at all. I was hoping that a kind enough NTL representative could look into this for me, you can PM me if you wish.

I am really frustrated as this has been going on for quite some time, I have had a fault free few years with broadband up until the last month, I hope this matter can be resolved quickly now and that I can get back to being happy with NTL.

Thanks for reading.

19-06-2006, 20:15	#15
poolking Inactive Join Date: Jun 2003 Location: Stafford Age: 51 Services: Sky World 300k BB NTL Phone Posts: 2,399	Re: Problems in ST16 Okay now I'm posting with a slightly cooler head. On friday I had an engineer come round, the engineer said that some other people have been experiencing the same problem on the road I live, the engineer said something about a faulty amp and a call would be put through to maintenance. I was wondering how long it would normally take to fix a fault of this nature as I am still suffering from long disconnection periods, the longest so far has been 17 hours and I have left my modem off all day today in frustration at the current situation. I am currently typing this out on a dial-up connection, I am really starting to get to the end of my tether and I cannot stomach being on hold waiting for an answer for fear of blowing my top and end up not having the fault fixed at all. I was hoping that a kind enough NTL representative could look into this for me, you can PM me if you wish. I am really frustrated as this has been going on for quite some time, I have had a fault free few years with broadband up until the last month, I hope this matter can be resolved quickly now and that I can get back to being happy with NTL. Thanks for reading.