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Originally Posted by NH001
Ah - not quite that simple.
- Technical support can find no evidence they have been sent but can confirm there is no problem with my email account.
- Customer services say they have been sent so will not resend for free - even via email that would cost them pennies.
Stalemate!
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Phone them and tell them they are clearly in breach of their legal obligations under the 1984 Telecommunications act and EU Council Directive 2001/115/EC and that if they fail to locate copies of the invoices they allege they have sent that you will report their breach to the Communications Commissioner.