Thread: No Bills and No Help!
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Old 19-06-2006, 17:55   #2
Mr Angry
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Re: No Bills and No Help!
Quote:
Originally Posted by NH001
They said that bills for broadband had been emailed to my ntl email that I never use. I was never told about email bills or asked for them. On checking that account there are no such bills. On calling back was put through to technical support who said was no problem and bills have not been sent. Customer services said they will send paper bills but need to charge me £12 for copy bills. (I need these to recharge the company for missed payments that I paid personally.) On complaining I was told it was tough (that I have never been sent a bill!) and needed to complain in writing that I did and am still waiting a reply.
OK, so they are trying to charge you £12.00 for "copies of bills" that they acknowledge have never been sent, is that correct?
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