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jyp · 19-06-2006, 13:37

Dear All,

A quick query about NTL billing. My TV service has been cancelled on June 13, 2006 following my request on May 13, 2006. The set top box has also been picked up. I have now received a bill for the period June 10-July 10. I called NTL and was told the following story: Since my cancellation went into effect on the 13th and given that the billing is done on the 10th, they sent me the June10-July10 bill to cover for the 3 extra days and that I should be applying for a refund once I get my last bill on July 10th.

This sounds quite amazing to me! Why should I go through the hassle of "applying" to get my own money back!!! I am not even sure that the above story I was told makes any sense or whether it is true at all. It would be great if someone could provide some info/feedback on this??

Many thanks to all,

JYP

19-06-2006, 13:37	#1
jyp Inactive Join Date: May 2006 Posts: 3	Billing Question following Cancellation Dear All, A quick query about NTL billing. My TV service has been cancelled on June 13, 2006 following my request on May 13, 2006. The set top box has also been picked up. I have now received a bill for the period June 10-July 10. I called NTL and was told the following story: Since my cancellation went into effect on the 13th and given that the billing is done on the 10th, they sent me the June10-July10 bill to cover for the 3 extra days and that I should be applying for a refund once I get my last bill on July 10th. This sounds quite amazing to me! Why should I go through the hassle of "applying" to get my own money back!!! I am not even sure that the above story I was told makes any sense or whether it is true at all. It would be great if someone could provide some info/feedback on this?? Many thanks to all, JYP