Thread: Over 4 hour outage
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Old 18-06-2006, 18:31   #17
James Henry
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Re: Over 4 hour outage
Quote:
Originally Posted by Florence
Well there is something still wrong since the outage. I have failed to get anywhere near 2mb. So looks like a third call to tech support if it continues to cost me to get the speed issues sorted I will request the cost refunded as since my last call and the speed problem being sorted I have had acceptable speed for 2mb.


Sun, 18 Jun 2006 14:53:53 GMT

1st 512K took 5531 ms = 92.6 KB/sec, approx 763 Kbps, 0.75 Mbps
2nd 512K took 4906 ms = 104.4 KB/sec, approx 860 Kbps, 0.84 Mbps
3rd 512K took 3734 ms = 137.1 KB/sec, approx 1130 Kbps, 1.1 Mbps
4th 512K took 5688 ms = 90 KB/sec, approx 742 Kbps, 0.72 Mbps

Overall Average Speed = approx 874 Kbps, 0.85 Mbps


The modem lost sync the only steady light on the modem was the power, sync was flashing all the time. Tech support checked the modem and agreed the outage had affected me also and was letting NTL know.
A fault in Oldham won't cause a modem connected to Ashton uBR to lose sync so tech support were wrong. You can only lose sync to your uBR and your connection to it will not go to Oldham before it goes to Ashton hubsite. The only thing in Oldham that could possible cause issues would be DHCP problems however it's quite unlikely that your modem is going to lose its' DHCP lease at the same time as there are issues in Oldham, so you probably got blagged.

I've said this before but.... why are you still with this company when you are every 2 - 3 weeks posting complaining about the service you receive? Isn't it getting just a little tiresome posting here complaining?

I dread reading your threads as you are without a doubt the biggest repeat complainer about your broadband service but you still have it and still even defend the company providing you this dodgy service. Why?

If I had anywhere near that level of trouble from my ISP I'd show them the door. I expect and demand at least a reasonable level of service.

Is it really that hard to cancel? You probably have a BT phoneline or could easily enough and don't take their TV. You could easily port the ntl number to BT and take DSL.

Still if you want to keep paying them £25 a month while complaining about the people who have cut deals to pay less, and enjoy an unreliable and unstable service for the privilege I guess that's your prerogative.

I'm not interested by the way in hearing about how bad DSL is by the way, I'm sure for some people it's poor and you see all sorts of horror stories on ISPR but you should be in with a fairly good chance of getting DSL that outperforms your cable. I've never had major issues with DSL, and I'd imagine out of the over 8 million on DSL most of them haven't either.
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