Originally Posted by Neil

Sounds fairly par for the course for ntl if you ask me, so there's not much to discuss.

You go the old CS-BS®, with them telling you/offering you whatever you wanted to hear just to get you off the phone.

It's classic ntl at their best-I'll bet you a £ to a pinch of poo that "there's no record of who you spoke to I'm afraid Sir".....