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Re: Ha! Retentions have the last laugh!
Sounds fairly par for the course for ntl if you ask me, so there's not much to discuss.
You go the old CS-BS®, with them telling you/offering you whatever you wanted to hear just to get you off the phone.
It's classic ntl at their best-I'll bet you a £ to a pinch of poo that "there's no record of who you spoke to I'm afraid Sir".....
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