Originally Posted by thewilf

Hi guys,

I have been with NTL for 3 months having signed up for 12 month internet contract. I new I was planning to move house in the near future and checked with the girl when signing up if my connection could be moved to my new address. I gave her the post code, house number and phone number of the property currently and she said yes my service was available in that area.

The time has now come for me to move and I decided to phone NTL to arrange the transfer to the new house and was told that I could not have that service in my new area and that I would have to pay for the remainder of the contract even though I would not be using it.

Obviously I think this is unfair especially seeing as I checked with the lady when I signed up in order to ensure i could transfer and was told yes.

Any ideas how I can cancel this and get out of it as I dont want to pay the money for no service.

Regards
Will