Thread: NTL/Telewest Moving To India??
View Single Post
Old 16-06-2006, 15:58   #26
James Henry
Permanently Banned
 
James Henry's Avatar
 
Join Date: Apr 2006
Posts: 562
James Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these parts
Re: NTL/Telewest Moving To India??
Quote:
Originally Posted by jem
I particuarly liked the quotes from their MD

the firm "was not prepared to achieve savings at the risk and expense of customer satisfaction"

"When customers contact us they need to be fully confident that their query will be fully resolved quickly"

A lesson here for others to learn methinks!
I think it's fair to say that ntl really don't care about how their customers' queries are resolved so long as they can retain by throwing discounts at customers and make sure more are joining than leave.

It's ironic that where a lot of companies are reversing their policy of outsourcing abroad ntl are a notable company that has a clear intention of increasing it inspite of the obvious dissatisfaction voiced by many to the 'service' supplied by India.

Wonder how many stories it'd take of people spending days and severals calls on the phone to India getting nowhere then a single call that reaches Swansea TSB getting it sorted within 5 minutes. Probably infinite as after all those 0870 calls are a money maker now.
James Henry is offline   Reply With Quote