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chandleo · 16-06-2006, 12:02

Having all sorts of fun and games with ntl at the moment, called up a month and a half ago to cancel my tv with them (still keeping the telephone line and broadband) which all seemed quite smooth, they asked why I was leaving I said it was because I was getting Sky Plus (though funnily they suggested why don't I have Sky in one room and NTL in another!!!!!)

Also asked them at the time if there was any sort of deal they could do with my telephone calls and internet cost due to me considering the talk talk offer, they said yes and offerred a discount along with Talk Unlimited so I wouldn't have to my for my landline calls after 6pm which I happily accepted, they collected my STB after the month so I assumed that everything had gone smoothly.

Until a couple of days ago! My NTL bill arrived, they had charged me for Family once again, Talk Unlimited but only the local plan, meaning I had a large phone bill for the month aswell when in fact the calls should have been as part of the package.

I called them yesterday to try and sort it out the girl I spoke to said she would credit off the Family Pack charge next month, did not mention anything else, I asked why they could not change the direct debit as it had not even gone out yet (doesn't go out until the 21st) Upon which I was told she could change it but they would have to charge ME a late payment charge if they did,

So not only are they expecting me to pay this full bill even though it is extremely over what I should be paying they want ME to pay a charge due to their mistake, I said this was not acceptable, the reply I got there was nothing else she could do, I asked for somebody who could do something (A supervisor/A Manager etc) and got told they would call me back within 2 hours, however this was 3.30pm yesterday and i'm still yet to hear from them, and to top it all off it now costs ME the phone call every time I wish to call them to get it sorted out.

I'm in two minds now to cancel the direct debit and just send them a cheque for the amount I know they are owed and get BT installed instead, i've never been treated in this manner before and its absolutely discusting, any suggestions?

16-06-2006, 12:02	#1
chandleo Inactive Join Date: Apr 2005 Location: Manchester Services: Virgin TV XL,TiVo & VHD, XL BB, M Telephone Posts: 29	Billing Screw Up Having all sorts of fun and games with ntl at the moment, called up a month and a half ago to cancel my tv with them (still keeping the telephone line and broadband) which all seemed quite smooth, they asked why I was leaving I said it was because I was getting Sky Plus (though funnily they suggested why don't I have Sky in one room and NTL in another!!!!!) Also asked them at the time if there was any sort of deal they could do with my telephone calls and internet cost due to me considering the talk talk offer, they said yes and offerred a discount along with Talk Unlimited so I wouldn't have to my for my landline calls after 6pm which I happily accepted, they collected my STB after the month so I assumed that everything had gone smoothly. Until a couple of days ago! My NTL bill arrived, they had charged me for Family once again, Talk Unlimited but only the local plan, meaning I had a large phone bill for the month aswell when in fact the calls should have been as part of the package. I called them yesterday to try and sort it out the girl I spoke to said she would credit off the Family Pack charge next month, did not mention anything else, I asked why they could not change the direct debit as it had not even gone out yet (doesn't go out until the 21st) Upon which I was told she could change it but they would have to charge ME a late payment charge if they did, So not only are they expecting me to pay this full bill even though it is extremely over what I should be paying they want ME to pay a charge due to their mistake, I said this was not acceptable, the reply I got there was nothing else she could do, I asked for somebody who could do something (A supervisor/A Manager etc) and got told they would call me back within 2 hours, however this was 3.30pm yesterday and i'm still yet to hear from them, and to top it all off it now costs ME the phone call every time I wish to call them to get it sorted out. I'm in two minds now to cancel the direct debit and just send them a cheque for the amount I know they are owed and get BT installed instead, i've never been treated in this manner before and its absolutely discusting, any suggestions?