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jem · 16-06-2006, 10:55

I particuarly liked the quotes from their MD

the firm "was not prepared to achieve savings at the risk and expense of customer satisfaction"

"When customers contact us they need to be fully confident that their query will be fully resolved quickly"

A lesson here for others to learn methinks!

16-06-2006, 10:55	#24
jem cf.addict Join Date: Mar 2005 Location: SE London (Bexley) Services: None - well none with VM! Posts: 297	Re: NTL/Telewest Moving To India?? I particuarly liked the quotes from their MD the firm "was not prepared to achieve savings at the risk and expense of customer satisfaction" "When customers contact us they need to be fully confident that their query will be fully resolved quickly" A lesson here for others to learn methinks!