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sullerm · 15-06-2006, 22:06

About 10 days or so ago I had a telesales call from NTL offering me the following deal.
TV package equivilent to Sky
Sky movies
A box better than Sky plus because it records 2 programs simultaneously.
As I have 4mb broadband and unlimted telephone package I would get a value pack with the TV package added for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£73.49.

I told them I was very interested but would have to run it past my wife so they arranged to phone back a few days later.

They didn't of course so Iphoned them confirmed the package and got a very quick delivery and installation. I then cancelled Sky.

All good except the engineer delivered a standard Samsung box. I phoned customer services expecting to get a sory wrong box sent but they tell me they don't do a sky plus equivilent. I asked how they could possibly sell me a package they don't have and after being passed around abit they said they would phone me back tonight, which the didn't do.

I am bitterly disapointed and left wondering what to do. I am tempted to quit NTL altogether maybe go with Bulldog and use the saving to partially fund SKY plus which does at least exist.

Anyone else had an experience like this ?

15-06-2006, 22:06	#1
sullerm Inactive Join Date: Jun 2006 Posts: 29	NTL imaginary package About 10 days or so ago I had a telesales call from NTL offering me the following deal. TV package equivilent to Sky Sky movies A box better than Sky plus because it records 2 programs simultaneously. As I have 4mb broadband and unlimted telephone package I would get a value pack with the TV package added for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£73.49. I told them I was very interested but would have to run it past my wife so they arranged to phone back a few days later. They didn't of course so Iphoned them confirmed the package and got a very quick delivery and installation. I then cancelled Sky. All good except the engineer delivered a standard Samsung box. I phoned customer services expecting to get a sory wrong box sent but they tell me they don't do a sky plus equivilent. I asked how they could possibly sell me a package they don't have and after being passed around abit they said they would phone me back tonight, which the didn't do. I am bitterly disapointed and left wondering what to do. I am tempted to quit NTL altogether maybe go with Bulldog and use the saving to partially fund SKY plus which does at least exist. Anyone else had an experience like this ?