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Originally Posted by mollymowler
After rebooting the Pace STB a dozen times and still getting 'tune' on the front, with no pic or sound (just the NTL 'we're currently upgrading your box...etc, etc) I finally phoned NTL customer services last night (Tuesday) to get another box.
They can't get an engineer out until next Wednesday! As I live in Cambridge, and I'm pretty certain there are still some engineers left working out of Waterbeach near Cambridge, I can't believe it's going to take them over a week to get a technician out. If they gave me another box (Samsung please...this is the third Pace box to go) I'd fit the !!$** thing myself.
Is this a 'typical' wait time now that NTL seems to have shifted most of its stuff to India or somewhere? Is the merger with Telewest/Virgin Mobile going to mean even worse customer service?
Also, has anyone successfully had a rebate on the monthly payment for being without service for this long?
James
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I`m in Cambridge too James and we had the same problem a while ago!
They had to swap out the box but in the meantime, have you tried taking the card out of the front and wiping it with a cloth then putting it back in again?
This helped for a while.
