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Originally Posted by bonzoe
Think that a lot of customers didn't like dealing with a call centre in India, language difference even though common language is "english". Customers did not feel that they were recieving good service.
Can't say that I know anyone who likes dealing with outsourced call centres, but you may not agree.
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I agree with you. But when all said and done, Powergen didnt ensure appropriate training, controls and management were in place. Much like a lot of companies that outsource, they think they can outsource responsibility to the customer and thats a BIG mistake