Thread: Powergen shuts India call centres
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Old 15-06-2006, 20:38   #8
bonzoe
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Re: Powergen shuts India call centres
Quote:
Originally Posted by Wicked_and_Crazy
Ask yourself why it didnt work?

Because Powergen cant manage an outsource? All they wanted was cheap labour. Many outsources do work but only if managed correctly
Think that a lot of customers didn't like dealing with a call centre in India, language difference even though common language is "english". Customers did not feel that they were recieving good service.

Can't say that I know anyone who likes dealing with outsourced call centres, but you may not agree.
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