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davidoc · 15-06-2006, 18:29

had same problem and had to wait 11 days for engineer to turn up...he then said he had fixed it and we had same problem the following day and we had to wait a further 6 days for them to come out again.....yup i'd say that it is very typical of ntl....we now have what they call "aspect ratio" problem as when there is writing on the screen we cannot see most of it it is as though the picture is too big for the screen they just tell us to go to channel 600 and then click the back button on remote and that will sort it out but it never works..and i am now fed up of calling them and all this with a new samsung stb....

15-06-2006, 18:29	#7
davidoc Inactive Join Date: Jun 2006 Posts: 45	Re: Is this typical? had same problem and had to wait 11 days for engineer to turn up...he then said he had fixed it and we had same problem the following day and we had to wait a further 6 days for them to come out again.....yup i'd say that it is very typical of ntl....we now have what they call "aspect ratio" problem as when there is writing on the screen we cannot see most of it it is as though the picture is too big for the screen they just tell us to go to channel 600 and then click the back button on remote and that will sort it out but it never works..and i am now fed up of calling them and all this with a new samsung stb....