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Originally Posted by Nidge
A big well done to Powergen for thinking wisely, they have eventually realised that Indian call centres do not do their jobs right.
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Ask yourself why it didnt work?
Because Powergen cant manage an outsource? All they wanted was cheap labour. Many outsources do work but only if managed correctly
---------- Post added at 19:08 ---------- Previous post was at 19:06 ----------
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Originally Posted by handyman
I think we will see a turn in the way that IT outsourcing is looked at, especially as many support desks (IT) are moving to ITIL and increasing the quality of service provided.
I can forsee a time when ITIL ( IT Infrastructure Library - A collection of best practices on running a support desk and IT dept) moves to simply IL and is adapted to customer service and any service enviroment and gives those departments a service culture and get them to work pro-actively.
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Whilst i agree, i just find it so funny that ITIL was effectively put together by the Governments CCTA yet they cant run a project on time and within budget to save their lives