Cable Forum - View Single Post

handyman · 15-06-2006, 16:32

I think we will see a turn in the way that IT outsourcing is looked at, especially as many support desks (IT) are moving to ITIL and increasing the quality of service provided.

I can forsee a time when ITIL ( IT Infrastructure Library - A collection of best practices on running a support desk and IT dept) moves to simply IL and is adapted to customer service and any service enviroment and gives those departments a service culture and get them to work pro-actively.

15-06-2006, 16:32	#5
handyman Permanently Banned Join Date: Jun 2003 Location: Nr Carnforth Age: 51 Services: M6 Keele Posts: 5,462	Re: Powergen shuts India call centres I think we will see a turn in the way that IT outsourcing is looked at, especially as many support desks (IT) are moving to ITIL and increasing the quality of service provided. I can forsee a time when ITIL ( IT Infrastructure Library - A collection of best practices on running a support desk and IT dept) moves to simply IL and is adapted to customer service and any service enviroment and gives those departments a service culture and get them to work pro-actively.