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Originally Posted by Pinkypants
2. Escallation Process
If you are very unhappy with your service you can request to speak to a manager. If a manager is not available, the agent will arrange for one to call you back. If you do not want to wait around at home for one to call you back, if you provide a mobile number, a manager will call you back on the mobile number you provided. Turnaround time for Managers phone back 4 hours max.
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Umm, depends which FMR you are, 4hrs max, nope more like 24hrs ( may have even changed to 36hrs ) is call back period, but they hope to get it done within 4hrs.
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Originally Posted by Pinkypants
Faults Issues
Faults can deal with:
Any genuine fault with either Digital TV / Telco
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Also refunds with regard to loss of service's ( telco / BB / DTV ) are dealt with by faults & not customer services or tech support.