Quote:
|
Originally Posted by busterdan
The tech support guy said he had done everything he could and would arrange an enginner for next monday.... I refused because I was not prepared to wait any longer - instead I will call Cust Serv and demand that I get the full speed immediately (or I will cancel).
|
Presumably you expect customer services to wave a magic wand and mystically restore your connection to service, after all if it's a cabling problem they can easily fix it from their desks, can't they?
Oh, you can't cancel, you signed a 12 month contract and you can't really claim that the service is substandard and nothing is being done about it as they want to arrange an engineer but you are refusing.
You can demand all you want, no-one can guarantee you full speed and if it's a problem with the modem synching up to the ntl network or signal quality you
need onsite support.
When you're done throwing toys out of pram and cutting off your nose to spite your face perhaps you'll reconsider that offer of an engineer visit.