Thread: damn ntl.. what they done =-/
View Single Post
Old 15-06-2006, 00:36   #7
James Henry
Permanently Banned
 
James Henry's Avatar
 
Join Date: Apr 2006
Posts: 562
James Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these partsJames Henry is just so famous around these parts
Re: damn ntl.. what they done =-/
Quote:
Originally Posted by Stuart C
Do you connect through a Set Top Box or Cable modem?
Quote:
Originally Posted by Martyn
so i reboot my stb, and find that im on 10mb now.
Martyn, as stated like crazy on the thread regarding these upgrades phoning them up to try and push them along is a bad idea - CS cannot upgrade you early this time around and to be fair you're wasting your time and theirs on an unnecessary phone call, and of course as there's always the chance of confusion.

The fact is that CS just have collections of codes to apply to accounts, someone got a bit confused and stuck you on 10Mbit as your account on their system probably already said 4Mbit.

The dangers of impatience

Give them a ring and if you're not in your first 12 months mention TalkTalk, etc, and you'll soon have that 10Mbit on the cheap

---------- Post added at 00:36 ---------- Previous post was at 00:33 ----------

Quote:
Originally Posted by Martyn
i mean i get download speed 800kb/s some times.. not bad i suppose.. But i wont pay 34£ for it when every one round my way seems to only pay 10£ ( weird for some reason? )
Yeah ntl are idiots with no idea of the concept that customers actually need to be profitable in order to be worth having. They'd rather just throw discounts at customers and try and convince themselves that a customer taking all 3 services for next to sod all is actually worth more than a customer who just takes 10Mbit broadband for example and pays full price.

ntl are going as down market as possible now cutting costs where possible supplying the crappiest tech support and service for the lowest price. Basically competing with Talk Talk, Wanadoo, etc, by being even cheaper and even crappier, rather than the other alternative which was just to offer a better service and win people that way...

The stock market gets horny at the fudged 'triple play' figures I guess. Wait for the people saying 'I phoned up and got free big TV pack, 10Mbit broadband, talk unlimited and mobile for 20p a month by mentioning xxx competitor'.

EDIT: To add an extra paragraph to properly emphasise disdain with the build cheap, sell cheap, pile high, outsourced everything load of crap that is the ntl service these days and will only get worse in the future.
James Henry is offline   Reply With Quote