Thanks for the reply Rob... treid again tonight - nothing... then managed to get a connection through my main PC (direct through the SACM)... then through the router and this time I was OK but the page loads are incredibly slow.
Anooyed by this I then spent 45 minutes on tech support... the guy run various tests and I ran some tests from
www.numion.com
It seems like the problem relates to download speeds... the test I ran proved download speed is aroun 1 to 2mbit and not 10!!! I reckon this has been the case for a few weeks at least.... maybe longer.
The tech support guy said he had done everything he could and would arrange an enginner for next monday.... I refused because I was not prepared to wait any longer - instead I will call Cust Serv and demand that I get the full speed immediately (or I will cancel)
It doesn't seem too bad at the moment to be honest...at least I can get in.