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Originally Posted by Florence
The problem is NTL if they go bankrupt as theya re in debt would cause youi more problems, paying the correct price for your service and not lie about leaving to get a reductioin. IMPO those who lie to get reductioins when they have no intentions of leaving will only cause more jobs to be outsourced to such as India or worse, network problems as NTL would not have enough funds to upgrade the network. Its swings and roundabouts you swing a lower price the roundabout has to stop sometime then you start getting bad speeds high pings or worse the network dies and takes days to fix. Try to be a forward thinker instead of conning all the time.
As for retentions you was told mon-fri 9 till 5 only tech support and CS are in on the sat mornings now and tech support sundays.
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I completely 100% agree with you on that one.
In terms of answering the question, yes retentions are only open monday to friday between 9-5.