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Originally Posted by dbailey10
Title says it all really. I phoned customer support, went through all the menus, only to be told in order to cancel my contract after 9 months I needed to give my NUS number as proof that I'm a student. However, not all universitys, such as mine, issue NUS cards with a 18 digit NUS number like NTL need, and I am unable to get an NUS number at this time of the year. The lady on the phone said I couldn't cancel before 12 months without this, so does anyone have any ideas what I can do to actually get my contract cancelled after the 9 months that was agreed with me when I accepted the ntl contract.
Thanks
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Does your university issue you with a library card which also acts as an NUS card? In otherwords does your library card have a logo of NUS on it? If so you could try giving the number that is on that card (if there is one?). Failing that, you could get your university tutor to write you a letter saying that you are and have been a student since 'x' month til now etc etc and then you can send that off to NTL??? That should be more than enough proof for them to cancel your contract? Hope that helps?
