Thread: under charged?
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Old 12-06-2006, 17:16   #2
sarahlouise45
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Location: Swansea
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Re: under charged?
Quote:
Originally Posted by StickS
Hi, have been an NTL customer for just over 3 months now in my new home. I'm supposed to be on the £49.99 value pack, which i appear to have. But my bill has never seen £49.99 or over. The first was about £46, then £38, £34, just got one today at £30.89? ??

Has anyone had this? Do i phone up and confess, or leave it?

I pay via DD, and i think they are leaving my 2meg BB off the bill, everything else seems to be on.
In my opinion hun I wuld do the decent thing and own up to your feelings about your bill situation. If you don't - NTL will suddenly realise that they haven't charged you and then you will have a MASSIVE bill to pay. You don't want that. At least if you ring then and query your situation then you can at least say that you've noticed the error - it's not your fault therefore you don't see why you should have to 'back-pay' for the months that they haven't charged you for but that now they can charge you correctly? Hope that makes sense and is of some help?
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