Well I was called out to an NTL installed modem to set up a home plug network.The modem had never been setup so it fell to me to do.The pin number and surname on the account wasnt right so I called ntl tech sup and explained and was given then ip address of the old auto reg web page.This and given new pin this worked till the last page when I was told the modem account couldnt be activated.I called again explained and had the account activated by tech.So if this is a modem and not a set box box install and tech say they cant activate accounts remotely then there filling you with porkies
As far as your tv call customer services and say you want to cancel your tv you will be put through to retentions and they will try to keep you .Tell them about your problem and demand it is fixed within a week or you will cancel and demand a months refund at least
---------- Post added at 14:48 ---------- Previous post was at 14:46 ----------
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Originally Posted by codebreaker
I tell you what , NTL customer services and NTL faults / technical support are 2 completely different departments . If you have a DTV issue call up :
0845 650 0125 , and you would be transferrerd to DTV department .
And just to quote : "I then rang Tech support again and they took me through a manual set up process which took ages and will have cost me a fortune on my phone bill." , could you please explain that what were u made to do exactly . U mentioned manual regiatration that talkes less than 5 minutes unless there is fault on the modem , modem + PC network or your PC itself .
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Who do you consider the need to bold type? I think we can all read standard text