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edwards55 · 12-06-2006, 15:33

I don't think I was being un reasonable in blaming customerservices when I was told to ring them for the PIN I hadn't recived for my set up. The service I received from Tech support was good but they couldn't help me without my PIN and it was them that told me to ring customer services. When the PIN I was given wouldn't work customer services just said "there is nothing else I can do to help you". I rang back tech support and was taken through the manual process. I have no idea how long it should take but it took ages as we both had difficulty understanding each others accents!
I am now up and running but still my tv doesn't work properly which I pointed out to cust services at that time. I don't think they care so long as I'm paying.

12-06-2006, 15:33	#13
edwards55 Inactive Join Date: Jun 2006 Posts: 2	Re: ntl broadband set up problem I don't think I was being un reasonable in blaming customerservices when I was told to ring them for the PIN I hadn't recived for my set up. The service I received from Tech support was good but they couldn't help me without my PIN and it was them that told me to ring customer services. When the PIN I was given wouldn't work customer services just said "there is nothing else I can do to help you". I rang back tech support and was taken through the manual process. I have no idea how long it should take but it took ages as we both had difficulty understanding each others accents! I am now up and running but still my tv doesn't work properly which I pointed out to cust services at that time. I don't think they care so long as I'm paying.