Cable Forum - View Single Post - Cancelling NTL, student but no NUS number

dbailey10 · 12-06-2006, 14:58

Title says it all really. I phoned customer support, went through all the menus, only to be told in order to cancel my contract after 9 months I needed to give my NUS number as proof that I'm a student. However, not all universitys, such as mine, issue NUS cards with a 18 digit NUS number like NTL need, and I am unable to get an NUS number at this time of the year. The lady on the phone said I couldn't cancel before 12 months without this, so does anyone have any ideas what I can do to actually get my contract cancelled after the 9 months that was agreed with me when I accepted the ntl contract.

Thanks

12-06-2006, 14:58	#1
dbailey10 Inactive Join Date: Jun 2006 Posts: 1	Cancelling NTL, student but no NUS number Title says it all really. I phoned customer support, went through all the menus, only to be told in order to cancel my contract after 9 months I needed to give my NUS number as proof that I'm a student. However, not all universitys, such as mine, issue NUS cards with a 18 digit NUS number like NTL need, and I am unable to get an NUS number at this time of the year. The lady on the phone said I couldn't cancel before 12 months without this, so does anyone have any ideas what I can do to actually get my contract cancelled after the 9 months that was agreed with me when I accepted the ntl contract. Thanks